Return & Refund Policy

Refund Policy

Please do not accept the shipment if it is tampered with or damaged. Return it, and we will either refund it or resend you the material as you wish.

We reserve the right to pause deliveries to any part of the country at any time if warranted. In such a case, we will try to inform you upfront only and, in case of any deviation, through email or phone call, and we will refund you fully.

Products with expiration dates below 3 months are eligible for returns, and the full amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products with expiry dates over 3 months.

If customer care approves a return or cancellation, the refund will be initiated within 72 hours of receiving the dispatched material, subject to verification of the products and their packaging. If any product is tampered with, it will be deducted before payment is made.

You will be eligible for a full or partial refund or exchange without incurring any additional charges in case of:

1. The package has missing accessories.

2. Damaged or soiled packing.

3. Wrong product delivery.

4. Expired product delivery.

Products, once delivered, will not be applicable for a refund if they fall under any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the Invoice, packet, and box (if any).

Refunds will be through the payment method, i.e., to cards or bank accounts. No cash refunds will be made. For online refunds, it would take our team at least 5 to 7 business days after the refund initiation.

In the case of NEFT, we will need at least 3 to 5 business days after refund initiation to refund your amount. The amount will be credited to the account through which the payment was made. The amount may take 7-10 business days to reflect in your account.

Return Policy

There will be no return or exchange of the product once it is bought. Return is only possible if the wrong product is mistakenly dispatched, or if the package arrives in a tampered condition. If you want a refund or replacement, please send us an email with the Order number and the images of the wrong, damaged, and tampered product at care@aliteskincare.in (Refer to current email IDs, whatever is applicable) within 24 hours of the order delivery. We will reply within two days after receipt of the mail.

Please allow us 5 to 10 days from the day we receive your returned package. We may contact you to ascertain specific things about the product prior to issuing a refund/replacement.

If you received the wrong product, please keep it safe, saleable, and undamaged in its original packaging. Keep the invoice and original manufacturer’s packaging for successful pick-up and return.

Returns will not be accepted if: The product is damaged. It is without an invoice. It is tampered with. It is without its original packaging.

Please do not use the item you have raised a complaint about.

Leeford or any of its subsidiaries or channel partners will not be responsible for Damages due to neglect, improper usage or wrong application etc. & will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions or palatability issues is not applicable.